MyGait 2026

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Frequently Asked Questions

Welcome to the MyGait FAQs page! Here, we address common questions regarding our orthotic insoles and the purchasing process in Australia. If you have any other questions, feel free to reach out to us!

1. What are orthotic insoles, and how can they help me?

Orthotic insoles are specially designed inserts that provide support and comfort for your feet. They can help alleviate pain associated with various foot conditions, such as plantar fasciitis, overpronation, and high arches, by promoting proper alignment and reducing strain on your feet.

2. How do I choose the right insole for my foot condition?

We offer three main types of insoles:

Full Length Plantar Fascia Insole: Ideal for those experiencing heel pain, especially in the morning or after periods of rest.
Pronation Control Insole: Best for individuals with flat feet or those who experience overpronation, providing support and alignment.
Dual Arch Support Insole: Designed for those with high arches, offering relief and stability for pain under the ball of the foot.

If you're unsure which insole is right for you, consider consulting with a podiatrist for personalised advice.

3. How do I place an order?

You can easily place an order through our website. Simply select the desired insole, click on the "ORDER HERE" button, and follow the prompts to complete your purchase.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and secure online payment options. All transactions are processed securely via Stripe to ensure your information is protected.

5. How long will it take to receive my order?

We prioritise prompt processing and dispatch of all orders. Typically, you can expect your order to be shipped within 1-3 business days. Delivery times may vary depending on your location within Australia.

6. Can I return or exchange my insoles?

Yes, we want you to be satisfied with your purchase. If you need to return or exchange your insoles, please refer to our return policy outlined on our website for specific instructions and conditions.

7. Are your insoles suitable for all types of footwear?

Our orthotic insoles are designed to fit comfortably in most types of footwear with removable inlays, including athletic shoes, casual shoes, and some dress shoes. However, for optimal fit and comfort, we recommend checking the size and shape of your shoes before purchasing.

8. Do you offer any guarantees or warranties?

Yes, we stand by the quality of our products. If you experience any issues with your insoles, please contact our customer service team, and we will work with you to resolve the issue.

9. Where can I find customer reviews?

You can find customer testimonials and reviews on our website. We encourage you to read about the experiences of others who have used MyGait insoles to gain insight into their effectiveness and comfort.

10. How can I contact customer support?

If you have any further questions or need assistance, please reach out to our customer support team through the contact information provided on our website. We’re here to help!

Thank you for choosing MyGait for your foot health needs! We look forward to helping you step into comfort.

*MyGait Orthotic Insoles are specially designed orthotic solutions tailored to address the most common foot conditions encountered in podiatry practices. Combining the essential features of fully custom orthotics with the convenience and affordability of prefabricated options, MyGait aims to provide effective support for a wide range of patients. While no single orthotic design can accommodate every individual's needs, MyGait Insoles are crafted to effectively address the majority of conditions typically seen in podiatry, requiring no further modification for most users. Our design philosophy targets the central segment of the population, assuming a normal distribution of foot conditions.

It is important to note that MyGait Insoles are not a substitute for custom orthotics, which may be necessary for individuals with specific needs outside the standard parameters. If you find that MyGait Insoles do not fit comfortably in your footwear, we recommend consulting with a podiatrist for personalized assessment and recommendations.

MyGait Orthotic Insoles are proudly offered by MyGait Solutions Pty Ltd.*