MyGait 2026 » Privacy Policy

1. Introduction

This Privacy Policy governs the manner in which MyGait Pty Ltd collects, uses, maintains, and discloses information collected from users (each, a “User”) of the mygait.com.au website (“Site”). This policy applies to the Site and all products and services offered by MyGait, including our range of orthotic insoles and arch support products.

2. Personal Identification Information

We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, or engage with other activities, services, features, or resources we make available on our Site. Users may be asked for their name, email address, mailing address, phone number, and credit card information. Users may also visit our Site anonymously. We will collect personal identification information only if Users voluntarily submit such information.

3. Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and Internet service providers used.

4. Web Browser Cookies

Our Site may use "cookies" to enhance User experience. Users can choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

5. How We Use Collected Information

MyGait collects and uses Users' personal information for the following purposes:

To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
To Personalise User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To Send Periodic Emails: The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries.

6. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel, encrypted and protected with digital signatures.

7. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners and trusted affiliates for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.

8. Third-Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

9. Your Rights

You have the right to access, update, or delete your personal data at any time. For inquiries related to your personal data, please contact us at: Email: sales@mygait.com.au

10. Changes to This Privacy Policy

MyGait Pty Ltd has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page.

We respect privacy

Privacy policy for MyGait Pty Ltd

*MyGait Orthotic Insoles are specially designed orthotic solutions tailored to address the most common foot conditions encountered in podiatry practices. Combining the essential features of fully custom orthotics with the convenience and affordability of prefabricated options, MyGait aims to provide effective support for a wide range of patients. While no single orthotic design can accommodate every individual's needs, MyGait Insoles are crafted to effectively address the majority of conditions typically seen in podiatry, requiring no further modification for most users. Our design philosophy targets the central segment of the population, assuming a normal distribution of foot conditions.

It is important to note that MyGait Insoles are not a substitute for custom orthotics, which may be necessary for individuals with specific needs outside the standard parameters. If you find that MyGait Insoles do not fit comfortably in your footwear, we recommend consulting with a podiatrist for personalized assessment and recommendations.

MyGait Orthotic Insoles are proudly offered by MyGait Solutions Pty Ltd.*